Frequently Asked Questions

How long will this process take?

There is honestly no way to predict this, as each of us is unique and brings a myriad of past and present problems to the process. But you can be sure that after 3 sessions at the most, you will feel lasting, positive changes from your treatment at the Pain Relief Center. Over the past 19 years, we've seen this as a consistent result. We will empower you to be an integral part of your recovery.

What is your session length and frequency?

Insurance-based and non-insurance-based extended sessions (see below for accepted insurances) are approximately 50 minutes in length. Non-insurance sessions: standard therapy sessions are 50 minutes in duration. Regular sessions (25 minutes) are often chosen when out-of-pocket costs limit the option of extended sessions, especially for children. Often, clients will book double sessions to achieve deeper results. We also offer intensive therapy programs, where multiple sessions are scheduled on successive days of the week. This is a tried-and-true model for making huge shifts and changes. Please inquire for more information. Session frequency is determined at the time of evaluation and re-assessed along the way. Unlike traditional physical therapy, where you are sent for a prescribed frequency and duration that may have no bearing on your condition, we will review your evaluation results, the chronicity and extent of your pain/dysfunction, and determine a frequency that works best for you. Many pain issues, even longstanding ones, can be resolved in a short period of time.

Will my Health Insurance cover these services?

The Pain Relief Center accepts Aetna, Independent Health, POMCO, No-Fault (Motor Vehicle), and Medicare as In-Network insurance. All other insurances would be considered Out-of-Network (OON). In-Network (IN) coverage allows you to pay a co-pay or co-insurance, after any appropriate deductible, and your insurer pays the rest directly to the provider (the Pain Relief Center). If we do not accept your insurance (all Excellus/BCBS plans, Cigna, United Health, etc.), you may receive reimbursement for some of the session fees if your policy covers OON physical therapy. We do not accept Medicaid or Workers’ Compensation policies. While you can contact your insurer directly, we can do this for you by providing your policy information. If you do have OON coverage, we can also submit your session fees directly to your insurer (Excellus/BCBS only) to make this process easier. The private pay rate for sessions at the Pain Relief Center is $ 75 for a 25-minute session, $150 for a 50-minute session, and $300 for an extended 100-minute session.. When assessing out-of-pocket costs, please remember that during each session, you will have the undivided attention of Walt Fritz, PT, for the entire session time. Unlike traditional physical therapy, where most patients exercise on their own with occasional supervision from the physical therapist, therapy at the Pain Relief Center focuses directly on the body's tightness contributing to your pain or movement dysfunction. Unlike massage, where protocols dictate that the entire body be addressed, at the Pain Relief Center, only the specific areas of concern are addressed in a focused, medical approach.A few things to understand: there is often an OON deductible that must be met before you receive money back for your session fees. At times, this deductible is a separate one from your In-Network deductible. It is best to call your insurer directly to ask if this applies. OON physical therapy is charged at the private-pay rate of $ 75 for a 25-minute session, $150 for a 50-minute session, and $300 for an extended 100-minute session. Please understand that your insurer will reimburse you at its maximum daily rate for physical therapy. For some insurers, this is $65. So, if your OON coverage is 80%, you would be eligible for 80% of $65, even if you paid the 50-minute session rate. This reimbursement disparity is the primary reason why the Pain Relief Center does not accept all insurances as an In-Network provider. Payment for all treatment may be made with HSA or Flex-Spending cards, credit/debit cards, checks, or cash.